Description & Requirements
The Client Success Manager ensures that organizations using ITBS BPM achieve long term value, adoption, and measurable results. You’ll serve as a trusted advisor to clients, helping them maximize the impact of their process governance, automation, and analytics initiatives.
This role combines relationship management, project oversight, and strategic guidance, ideal for someone who enjoys partnering closely with clients and driving business impact.
Responsibilities
- Build strong relationships with clients and understand their business objectives
- Guide clients in adopting ITBS BPM capabilities effectively
- Monitor platform usage, identify improvement opportunities, and recommend enhancements
- Coordinate with consulting, product, and support teams to ensure client satisfaction
- Lead periodic reviews and performance assessments with key stakeholders
- Support onboarding, enablement, and best-practice development
Requirements
- Degree in business, IT, or related field
- Experience in account management, consulting, or SaaS environments
- Strong communication and relationship-building skills
- Ability to analyze performance data and translate insights into recommendations
- Comfortable engaging with senior stakeholders
- Fluent English
What makes ITBS a great place to work
As part of the ITBS client success team, you will directly influence customer outcomes and help shape the future of the ITBS BPM platform. We provide a supportive, collaborative environment where your voice matters and your growth is a priority.
