Last updated: 18/11/2025
Welcome to the website of ITBS – IT AND BUSINESS SYSTEMS LIMITED (“we”, “us”, “our”).
We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains what data we collect, how we use it, and the rights you have under applicable data protection laws.
By accessing or using this website (“Site”), you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.
1. Company Information
ITBS – IT AND BUSINESS SYSTEMS LIMITED
Company number: 08536881
Registered in England & Wales
Registered office: 2 Bedford Terrace, North Shields, NE29 0AW, United Kingdom
We are the data controller for personal data collected through this website.
If you have questions, contact us at:
Email: gdpr@itbs-bpm.com
2. Information We Collect
We may collect the following categories of personal data:
2.1 Information You Provide Directly
We will not be responsible for the privacy of data cName
Email address
Phone number
Company name
Any information you submit via contact forms
Information provided when requesting quotes or services collected by websites not owned or managed by Charity, including those linked through our website.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time and date of visits
Referral source
Cookie data
2.3 Information from Third Parties
We may receive data from:
Analytics providers (e.g., Google Analytics)
Social media platforms
Business partners or service providers
3. How We Use Your Information
We process your personal data for the following purposes:
3.1 To Provide Our Services
Responding to enquiries
Providing quotes and proposals
Delivering our products and services
3.2 To Improve Our Website
Analysing user behaviour
Monitoring website performance
Enhancing user experience
3.3 For Business Operations
Record keeping
Managing customer accounts
Communicating with you about updates or changes
3.4 Marketing (Optional)
Sending newsletters or promotional materials (only with your consent). You may opt out of marketing communications at any time.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract – to provide services you request
Consent – for marketing or optional cookies
Legitimate interests – website security, analytics, business operations
Legal obligation – complying with UK laws
5. How We Share Your Information
We may share your data with:
IT and technology service providers
Website hosting providers
Analytics providers (e.g., Google Analytics)
Professional advisers (e.g., accountants, legal counsel)
Third parties where required by law
We do not sell or rent your personal data.
6. International Data Transfers
Some of our service providers may store or process data outside the UK. Where this occurs, we ensure appropriate protections are in place, such as:
UK-approved Standard Contractual Clauses
Transfers to countries with adequate data protection laws
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
Legal, accounting, or reporting requirements
Maintaining business records
Providing ongoing services
Typical retention periods range from 12 months to 7 years, depending on the data type.
8. Your Rights
Under GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Erase your data (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
Submit a complaint to the Information Commissioner’s Office (ICO)
To exercise any rights, contact us using the details above.
9. Security
We take reasonable technical and organisational measures to protect your data, including but not limited to:
Secure servers
Password protection
Access controls
Encryption where appropriate
10. Cookies
Our website uses cookies to:
Improve functionality
Analyse website usage
Provide a personalised experience
Full details are available in our Cookie Policy
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the website indicates acceptance of the updated Policy.
