About BPM

“Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.”

Operational intelligence

OPERATIONAL INTELIGENCE

BPM is now considered a critical component of operational intelligence (OI) solutions to deliver real-time, actionable information. This real-time information can be acted upon in a variety of ways - alerts can be sent or executive decisions can be made using real-time dashboards. OI solutions use real-time information to take automated action based on pre-defined rules so that security measures and or exception management processes can be initiated.

As such, some people view BPM as "the bridge between Information Technology and Business.". In fact, an argument can be made that this "holistic approach" bridges organizational and technological silos.

BUSINESS DRIVERS

BPM addresses many of the critical IT issues underpinning these business drivers, including:

  • Managing end-to-end, customer-facing processes.

  • Consolidating data and increasing visibility into and access to associated data and information.

  • Increasing the flexibility and functionality of current infrastructure and data.

  • Integrating with existing systems and leveraging service oriented architecture (SOAs).

  • Establishing a common language for business - IT alignment.

Business drivers

B P M  LIFE CYCLE

Business process management activities can be arbitrarily grouped into categories such as design, modeling, execution, monitoring, and optimization.

Process design encompasses both the identification of existing processes and the design of "to-be" processes. Areas of focus include representation of the process flow, the actors within it, alerts & notifications, escalations, standard operating procedures, service level agreements, and task hand-over mechanisms.

Good design reduces the number of problems over the lifetime of the process. Whether or not existing processes are considered, the aim of this step is to ensure that a correct and efficient theoretical design is prepared.

The proposed improvement could be in human-to-human, human-to-system, and system-to-system workflows, and might target regulatory, market, or competitive challenges faced by the businesses.

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